I can't sign in

Forgotten passwords, expired invitations and Microsoft sign-in problems.

I forgot my password

  1. On the sign-in page, enter your email and select Forgot password?.
  2. Select Send reset link.
  3. Open the email and set a new password of at least 8 characters.

The link works once, for a limited time. You're signed out everywhere and sign in again with the new password. An admin can also reset it for you.

If you sign in with Microsoft, your password is managed by your organisation, so no reset email is sent. Ask your IT team.

Invitations work once and last 7 days, and a newer one replaces the old. If you've already set a password, just sign in. Otherwise ask an admin to resend it and use the newest email.

Microsoft sign-in says it isn't set up

Your organisation hasn't turned on Microsoft sign-in yet. Ask a System admin; see Microsoft sign-in and sync.

Last updated 2026-10-20

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