People and roles

Open Admin, then People and roles.

Add a person

Use this for anyone who doesn't sign in with Microsoft.

1. Select Add person.
2. Enter their name and work email, choose a role (never above your own), and optionally a team and home office.
3. Leave Email them the invitation now ticked, and select Add and invite.

You'll also get the invitation link to copy. It works once and lasts 7 days. Resend sends a fresh one and replaces the old link.

Change a role

System admins can change anyone's role except their own from the role picker on their row. See Roles explained.

Reset a password

For people who sign in with an Axlespace password, select Reset password, set a new one and tell them what it is. They're signed out everywhere. People who sign in with Microsoft reset their password with your IT team.

Remove someone

Select Remove and confirm. They can no longer sign in and their upcoming bookings are cancelled. Past bookings keep their name.

The Removed tab lists everyone removed, including leavers taken out by the Microsoft sync. Select Reinstate to bring someone back.

Microsoft Entra ID sync

System admins see Run Entra ID sync, which brings in new staff and removes leavers now rather than waiting. See Microsoft sign-in and sync.